Building a trusted dental destination
Moldova Dental Journey aims to become a recognised international dental tourism platform connecting patients from North America and Europe with qualified dental professionals and licensed clinics in Moldova.
Last reviewed by the Moldova Dental Journey coordination team. Clinical statements are general information, not medical advice.
Our mission
We provide transparent information, multilingual communication, help with appointment scheduling, treatment-plan coordination, travel logistics and post-treatment communication.
We operate independently from our partner clinics. Clinical diagnosis, treatment decisions, informed consent, prescriptions and medical procedures remain the responsibility of licensed healthcare professionals.
Our long-term ambition is to establish Moldova as a trusted destination for international dental care through transparency, patient safety, reliable coordination and measurable service quality.
Core objectives
- Build a recognisable international dental tourism brand
- Partner with licensed, independently verified Moldovan clinics
- Attract patients from the US, Canada and major European markets
- Develop a multilingual platform with automated CRM
- Generate sustainable revenue through transparent coordination services and compliant B2B partnerships
- Expand into a scalable international patient-coordination network
Independent coordination, not a clinic
No percentage commissions tied to dental treatment revenue until legal and professional-ethics reviews confirm what is permissible. Commercial relationships and sponsored placements are always disclosed.
A. Clinic subscriptions
Fixed monthly fees for defined services: profile management, digital tools, reporting and compliant marketing support.
B. Patient coordination
Optional, transparently priced non-clinical services: appointments, translation, travel planning, administrative support.
C. Technology services
CRM integration, analytics, workflow management and multilingual communication tools for partner clinics.
D. Future services
B2B technology licensing and partnerships with authorised travel-service providers.
Illustrative monthly scenarios
These assumptions must be tested against real demand, clinic agreements and operating costs. They describe a stabilised month, not results immediately after launch.
Base assumptions
| Monthly clinic subscription | €300 |
| Optional coordination revenue per patient | €250 |
| Variable coordination cost per patient | €60 |
| Initial target clinics | 3 |
| Longer-term target clinics | 8–15 |
Operating result = revenue − fixed costs − marketing − variable coordination costs
Scenarios
| Scenario | Clinics | Patients / month | Monthly revenue |
|---|---|---|---|
| Conservative | 3 | 8 | €2,900 |
| Base | 8 | 20 | €7,400 |
| Ambitious | 15 | 50 | €17,000 |
Base case, one month
| Clinic subscriptions (8 × €300) | €2,400 |
| Patient coordination (20 × €250) | €5,000 |
| Total revenue | €7,400 |
| Marketing | −€2,500 |
| Fixed operating costs | −€2,500 |
| Variable coordination (20 × €60) | −€1,200 |
| Illustrative operating result | €1,200 |
Excludes taxes, financing, initial development investment, exceptional legal costs and other unmodelled expenses.
Lean launch budget: €5,000–€15,000
Planning estimates, not supplier quotations. Ongoing advertising, staffing, hosting, subscriptions, translation and support need additional funding.
| Expense | Illustrative range |
|---|---|
| Brand identity and basic design | €500–€1,500 |
| Website MVP and multilingual setup | €1,500–€4,000 |
| CRM configuration and workflow setup | €500–€2,000 |
| Initial content and SEO | €500–€2,000 |
| Legal and privacy documentation | €1,000–€3,000 |
| Testing and contingency | €1,000–€2,500 |
From foundation to controlled launch
A proposed operational plan — not a guarantee of regulatory approval, launch date, revenue or patient numbers.
Business & legal foundation
- Choose legal entity and jurisdiction
- Verify brand and domain availability
- Define permitted coordination scope
- Draft clinic-partnership agreements
- Set data-protection requirements
- Define fees and disclosures
Clinic partnerships
- Identify 15–20 potential clinics
- Request authorisation documents
- Run structured assessments
- Select three pilot partners
- Agree service levels
- Set escalation and complaints procedures
Website & CRM
- Build and test multilingual site
- EN, FR and RO landing pages
- Configure CRM and lead pipeline
- Connect inquiry forms
- Consent and privacy controls
- Analytics; prepare IT, ES, PT content
Controlled market launch
- Publish the MVP website
- Launch limited compliant campaigns
- Begin processing inquiries
- Measure response and conversion
- Review feedback and incidents
- Prepare US, CA, IT, ES, PT expansion
What we measure every month
- Website visitors by country and language
- Qualified inquiries and cost per qualified inquiry
- Average response time
- Consultation booking rate
- Coordination conversion rate
- Revenue by service category
- Customer acquisition cost
- Clinic-partner retention
- Patient satisfaction
- Complaints and unresolved coordination incidents
Qualified-inquiry targets, months 1–12
Proposed targets, not validated forecasts or guaranteed results.
Three years, three stages
Year 1 — Establish
Develop the brand, validate the model, onboard initial clinics, launch the multilingual website and establish reliable coordination.
Year 2 — Expand
Grow the clinic network, launch dedicated programmes for the US, Canada, Italy, Spain and Portugal, and improve automation.
Year 3 — Scale
Advanced partner-management tools, multilingual support, analytics, standardised verification and carefully evaluated partnerships.
Built to respect the rules in every market
Country-specific legal review comes before paid marketing in each jurisdiction.
Healthcare advertising
National restrictions, professional ethics, testimonial rules and platform policies.
Data protection
Moldovan law, GDPR where applicable, and relevant US and Canadian privacy and consumer law.
Medical responsibility
Diagnosis, consent, prescriptions and clinical follow-up stay with licensed professionals.
Cross-border data
Lawful transfer mechanisms, processor agreements, access controls and retention limits.
Travel services
Assessing package-travel, agency registration and consumer-protection obligations.
Commercial transparency
Disclosed fees, partnerships, sponsored placements and cancellation policies.
Professional independence
No compensation that could influence clinical recommendations or referrals.
Complications & aftercare
Patients know where to seek urgent care and what the clinic remains responsible for.
Connecting patients, clinics and confidence
Moldova Dental Journey will connect international patients with verified dental providers in the Republic of Moldova through transparent information, responsible coordination and modern technology — helping patients navigate cross-border care with greater clarity while supporting qualified Moldovan clinics in building responsible international partnerships.